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Commercial Receptionist

Company: Glacier Bancorp
Location: Missoula
Posted on: February 16, 2020

Job Description:

Commercial ReceptionistFirst Security Bank MissoulaMissoula, MT, United StatesShare:ApplyAbout the Role Position serves as customer first-point-of contact at the Mullan Branch. Represents the bank in a professional manner when greeting customers and the general public on the phone and in person, ensuring that they are directed to someone who can provide them with assistance. Position performs clerical duties and provides administrative support to commercial loan assistants/lenders including scanning and duties associated with tracking of departmental loan files. Provides notary services as needed.POSITION DETAILS: Position is part-time working 32.5 hours/week; current shift is M-F 9 a.m. - 4 p.m. (with 1/2 hour lunch).DUTIES AND RESPONSIBILITIES:

  • Greet and assist customers and visitors who enter the branch; direct customers to the appropriate officer, staff personnel or department.
  • Receive and route all incoming calls appropriately. Take accurate messages and deliver in a timely manner. May schedule appointments for officers, using appropriate program.
  • May review and route incoming mail to appropriate personnel in the department, file mail that has been processed/reviewed, make address changes and route information to other departments.
  • Scan loan documents into system. May track documents to ensure the documents are received, filed and updated as necessary in the tickler system. May assist with quality control review of data entered in collateral tracking system by loan assistants.
  • Depending on location, may assist lenders/processors by scanning financials and loan documents and reviewing/researching insurance requests.
  • File loan documents, loan files, and correspondence including letters, memoranda, and various forms and reports.
  • Position performs notary duties as needed.About You QUALIFICATIONS:
    • Up to six months of similar or related experience.
    • A high school degree or GED is required. Must be able to obtain and maintain notary certification.KNOWLEDGE, SKILL, ABILITY:
      • Courtesy, tact, and diplomacy are essential elements of the job. Relate to others in an open and accepting manner; friendly and approachable. Sense how others feel; treat others with fairness, dignity and respect. Cultivate rapport with all persons encountered at work.
      • Communicate Effectively: Communicate effectively both verbally and in writing with others in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
      • Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to embrace the FSB Way and to support our values and visions of Integrity, Service and Success.
      • Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
      • Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.
      • Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.
      • Confidentiality: Maintain strict confidentiality regarding any information obtained during the course of performing job duties; adhere to Bank policies and procedures regarding confidentiality.
      • Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
      • Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.
      • Planning and Organization: Prioritize, organize and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
      • Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.
      • Individual Responsibility and Accountability: Accept responsibility for own work performance; accepts responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon others as a source of valid information.WORK ENVIRONMENT:Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.Specific lifting abilities required by this job include: The employee may be required to lift and/or move up to 20 pounds periodically.Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.No Recruiters or unsolicited agency referrals please.ZR

Keywords: Glacier Bancorp, Missoula , Commercial Receptionist, Administration, Clerical , Missoula, Montana

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