General Manager - Missoula

Company: Cummins Inc.
Location: Missoula
Posted on: February 25, 2021

Job Description:

General Manager - Missoula Missoula , Montana Apply Now Employees Refer a Friend Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about. Description Responsibilities Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a specific branch with multiple lines of business. Responsible for all functions and financial metrics for the branch. Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics. Provides input into annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the branch. Develops an understanding of Cummins' business in the region, globally, and across all business units. Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees. Manages customer service through Branch operations; implements and enforces use of defined service processes. Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and manages process improvements within the branch. Manages compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits. Ensures that employees understand Cummins' culture of corporate responsibility. Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate. Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for direct reports. Skills Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Decision quality - Making good and timely decisions that keep the organization moving forward. Develops talent - Developing people to meet both their career goals and the organization's goals. Directs work - Providing direction, delegating, and removing obstacles to get work done. Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Drives results - Consistently achieving results, even under tough circumstances. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Influence Health and Safety Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Education, Licenses, Certifications College, university, or equivalent degree in Business Administration, Engineering, or a related subject or equivalent industry work experience required. Experience Significant relevant experience required, including managerial and budgetary experience. Actively manage and work hands-on in all aspects of branch Service & Parts departments. Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today. Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/ BENEFITS
OVERVIEW Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work. FINANCIAL WELLNESSAs a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future. HEALTH & WELLNESSYour wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits. CONTINUING EDUCATIONWhether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding. PAID INCENTIVEYou will receive annual merit and profit sharing based on individual and company performance. DIVERSITY & INCLUSIONWe celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture. WORK-LIFE FLEXIBILITYYour energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more. EVERY EMPLOYEE, EVERY COMMUNITYYou are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live. DEVELOPMENT
AND GROWTHYou will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future. Primary Location United States-Montana-Missoula-US, MT, Missoula, Cummins Northwest 6900 Kestrel Job Type Experienced - Exempt / Office Recruitment Job Type Exempt - Experienced PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.

Keywords: Cummins Inc., Missoula , General Manager - Missoula, Executive , Missoula, Montana