Associate Client Manager - Business Insurance
Company: PayneWest Insurance
Location: Missoula
Posted on: March 18, 2023
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Job Description:
PayneWest's Business Insurance team is looking for a passionate
and people-oriented customer service professional to develop,
implement and deliver outstanding insurance and risk management
customer service to our clients. If you're new to the world of
insurance or customer service, this position provides an excellent
opportunity for you to sharpen your skills and develop in your
career at PayneWest. We've created a promising career path with
opportunities to move up the ladder and specialize in high-level
client service and industry focuses as you move forward.We will
give you access to mentorship, training, resources, and development
to ensure your success but you will need to supply the drive and
desire to be a PayneWest professional. Our ideal candidate is
hungry, humble and smart- they don't stop short of excellence and
are driven to do what's best for their clients, colleagues, and
communities. Work with customers and carriersto handle incoming
service requests.Manage new and renewal insurance
marketing:including negotiating with carriers, preparing
presentation and proposal materials, collecting customer
information and ordering insurance policies from carriers.Account
collaboration: including negotiating with insurance carriers,
preparing presentation and proposal materials, collecting customer
information and ordering insurance policies from carriers.Update
customer information: keep accurate, up-to-date records on
customers in our agency management system.Up sell & cross sell:work
with your colleagues to find and follow-through on up-sell and
cross-sell opportunities.Customer service:ensure that you and your
designated sales and service team provide effective and efficient
customer service.Plus (the fine print): you'll follow organization
policies and procedures, sales and service standards and
established workflows. You'll ensure quality control through proper
file documentation and maintenance. You'll maintain confidentiality
and be an all-around awesome member of our team.You're a client
service advocate. You're passionate about delivering an exceptional
level of customer service and support.You're ready to throw all
stereotypes of "insurance" out the window and love your job.You're
smart. You understand business and people.You're good with people,
even on the tough days. Good customer service is just part of who
you are, and you love making people happy.You're a team player. You
maintain positive relationships with your colleagues-and you enjoy
it.You're that person everyone can depend on-to pay attention to
details, to make deadlines, to be accurate and complete when
interacting with clients, colleagues and carriers.You love to
learn. You're earnest about improving and pursuing professional
development.You can adapt-because our industry changes constantly
and so do the needs of our clients. You're good at staying on your
toes.You're ready for a meaningful change. No more corporate
vanilla structure for you. (Yes, an insurance company really just
said that.)You embrace our core values: accountability, balance,
excellence, integrity, respect and humanity.The Perks:We take pride
in providing our colleagues with a competitive compensation
package; we will honor all local and state salary thresholds. The
base pay offered will be determined on factors such as experience,
skills, training, location, certifications, and education.
Additionally, this position may be eligible for performance-based
incentives, annual profit sharing and a benefits package that
includes paid paternity/maternity leave, medical leave, 401K
savings and other wellbeing programs. Decisions will be determined
on a case-by-case basis.About us:We are excited to be a part of the
Marsh McLennan Agency family, an organization with people that
share our same values. They are high performing, culturally
oriented, and community driven. We embrace a culture that
celebrates and promotes the many backgrounds, heritages and
perspectives of our colleagues and clients. We are always seeking
those with ethics, talent, and ambition who are interested in
joining our client-focused teams.
Keywords: PayneWest Insurance, Missoula , Associate Client Manager - Business Insurance, Executive , Missoula, Montana
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