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General Manager- The Wren

Company: Columbia Hospitality Inc
Location: Missoula
Posted on: March 19, 2023

Job Description:

General Manager - The Wren
Let's start off with the most important part-what's in it for you:
The Perks

  • Eligibility of perks is dependent upon job status
  • Get Paid Daily (Make any day payday)
  • Paid Time Off & Holiday Pay (Because Balance Matters)
  • Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
  • Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
  • Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
  • Values Based Culture (#OMGLIFE)
  • Culture Add (Creating Space for Fresh Perspectives)
  • Referral Bonus (Get Paid to Recruit)
  • Employee Assistance Program
  • "Columbia Cares" Volunteer Opportunities
  • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Online Learning Platform to Help You Develop!
  • Incentive eligible
  • Cell Phone allowance eligibleOur Commitment to you:
    "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
    Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

    What you'll do:
    The Brass Tacks
    • Provides overall direction, coordination and leadership for all departments in the property
    • Primary support for all group sales outreach, negotiations, planning and service
    • Direct liaison to all community organizations, city officials, industry associations and public relations entities
    • Ensures all applicable standards, policies and procedures are fully implemented in all departments
    • Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
    • Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
    • Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
    • Directs the accurate and on-time preparation, production and distribution of all required reports
    • Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
    • Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
    • Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
    • Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
    • Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
    • Conducts training on job standards and areas of responsibility as neededThe Nitty Gritty
      • At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
      • Working knowledge of all applicable laws, codes and regulations
      • Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
      • Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
      • Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
      • Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-buildingDon't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

        Where you'll work:
        Located in the heart of downtown Missoula, The Wren offers 73 one-of-a-kind guestrooms designed with the Missoula traveler in mind. Drawing inspiration from the thriving culture and picturesque views out the front door, The Wren also provides a courtyard oasis in the middle of the city. Missoula's best coffee, Black Coffee Roasting Co, is anchored on the ground level with an indoor/outdoor cafe, pairing perfectly with 500 square feet of executive meeting space right off The Wren front lobby.

        Knowledgeable local Guides fill The Wren, waiting to advise guests on personalized hot spots to visit, whether that's the perfect pint, the best hiking or biking trail, or the recommended water to hit based on the time of year. No matter what you're looking to do in Missoula, The Wren is your base camp for Western Montana adventure.

        The Fine Print
        Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

        Accountability - Creativity - Enthusiasm - Honesty - Inclusion - Respect

        Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Keywords: Columbia Hospitality Inc, Missoula , General Manager- The Wren, Executive , Missoula, Montana

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