Service Manager
Company: Kenworth Sales
Location: Missoula
Posted on: May 26, 2023
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Job Description:
Kenworth Sales Company was founded in 1945 by the Treadways and
is still family owned through 4 generations. With the combined
service and support of over 1200 -employees across 31 -different
locations, we were awarded the 2014 ATD Dealer of the Year Award
and the 2019 Kenworth Parts & Service Dealer of the Year Award.
Each of our Kenworth Sales locations has a similar culture
throughout the entire company which makes you always feel a part of
the family. Our Headquarters is located in Salt Lake City, Utah and
is ran by Kyle Treadway-President of Kenworth Sales Company.
JOB SUMMARY
The primary function of the Service Manager is the supervision of
the day to day operations of the Service Department.
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DUTIES AND RESPONSIBILITIES
1. Supervises all Service Department employees.
2. Reviews and analyzes performance skills and takes corrective
action when applicable, including policy adjustments.
3. Tracks apprentice training program for all non-Journeyman
Technicians.
4. Analyzes and market potential for all Service Department
services.
5. Creates and uses specific plans and programs designed to meet
sales and profit targets.
6. Organizes trains and develops all Service Department employees.
- Maintains all necessary records relating to applicable government
health and safety regulations including OSHA and Environmental
Safety requirements.
7. Coordinates and cooperates with other functional and staff
managers.
8. Maintains liaison with Kenworth Truck Co. Service
representatives, fleet owners and other important customers.
9. Supervises repair order/work order systems.
QUALIFICATIONS
Ability to read and comprehend instructions and information. -
High school diploma or the equivalent. -
Five years of experience as a heavy duty truck repair technician.
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Working knowledge of all heavy truck repair methods. -
Sales experience preferred. -
Three years supervisory experience. -
Excellent communications, supervisory and managerial skills. -
Ability to manage and coordinate large department at a profit and
according to dealership guidelines. -
Professional personal appearance.
WORKING CONDITIONS
Part of this position is physically demanding. - Will lift parts
weighing up to 50 lbs. - Will stoop, kneel, crouch, crawl, reach,
handle and feel. - Will be exposed to noise, vibration, dust
exhaust fumes, paint and other hazardous and non-hazardous
materials. - Must climb in and out of customer's vehicles to record
information and road drive. - The other part of this position will
require desk work including use of computer video monitor,
telephone, ten-key calculator and completing paper work. - Must
wear a dealership uniform.
BENEFITS
We offer a full benefits package with retirement and paid life
insurance. Also includes vacation time, sick days and paid
holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regards to race, color
religion, sex, national origin, disability or protected veteran
status.
Keywords: Kenworth Sales, Missoula , Service Manager, Executive , Missoula, Montana
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