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Service Manager

Company: Kenworth Sales
Location: Missoula
Posted on: May 26, 2023

Job Description:

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 1200 -employees across 31 -different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.

The primary function of the Service Manager is the supervision of the day to day operations of the Service Department.


1. Supervises all Service Department employees.

2. Reviews and analyzes performance skills and takes corrective action when applicable, including policy adjustments.

3. Tracks apprentice training program for all non-Journeyman Technicians.

4. Analyzes and market potential for all Service Department services.

5. Creates and uses specific plans and programs designed to meet sales and profit targets.

6. Organizes trains and develops all Service Department employees. - Maintains all necessary records relating to applicable government health and safety regulations including OSHA and Environmental Safety requirements.

7. Coordinates and cooperates with other functional and staff managers.

8. Maintains liaison with Kenworth Truck Co. Service representatives, fleet owners and other important customers.

9. Supervises repair order/work order systems.


Ability to read and comprehend instructions and information. -

High school diploma or the equivalent. -

Five years of experience as a heavy duty truck repair technician. -

Working knowledge of all heavy truck repair methods. -

Sales experience preferred. -

Three years supervisory experience. -

Excellent communications, supervisory and managerial skills. -

Ability to manage and coordinate large department at a profit and according to dealership guidelines. -

Professional personal appearance.

Part of this position is physically demanding. - Will lift parts weighing up to 50 lbs. - Will stoop, kneel, crouch, crawl, reach, handle and feel. - Will be exposed to noise, vibration, dust exhaust fumes, paint and other hazardous and non-hazardous materials. - Must climb in and out of customer's vehicles to record information and road drive. - The other part of this position will require desk work including use of computer video monitor, telephone, ten-key calculator and completing paper work. - Must wear a dealership uniform.

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

Keywords: Kenworth Sales, Missoula , Service Manager, Executive , Missoula, Montana

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