Communications - Volunteers & Visitor Services Manager
Company: Community Medical Center
Location: Frenchtown
Posted on: April 24, 2024
Job Description:
This is a full time (1.0 Status Exempt) day shift Volunteers &
Visitor Services Manager position in the Communications
department.
POSITION SUMMARY
The Volunteers & Visitor Services Manager is responsible for the
overall supervision of the Communications Department, Volunteer
Services Program, and the Gift Shop.
PRIMARY (ESSENTIAL) DUTIES
- The hospital front desk operations including
providing/demonstrating excellent customer service and conflict
resolution skills, staffing, scheduling, staff supervision, payroll
and continuous process improvement of front desk
procedures.
- The gift shop operations including staffing, ordering, pricing,
inventory, maintaining the POS computer and database, paying
invoices, merchandising, payroll deduct reports and supervising
volunteers/employees.
- Volunteers including recruiting, onboarding, supervising and
recognition.
- Management of the volunteer services fund.
- General leadership responsibilities including monthly meetings
(i.e. code Blue and Workplace Violence), attending Wednesday
leadership meetings, safety huddle and other meetings as
appropriate. -
EDUCATION AND EXPERIENCE -
Minimum Education: -
- High School diploma required.
Preferred Certification(s):
- Bachelor's Degree preferred.
- Health care experience in Volunteer Services and 3 years of
retail experience preferred. -
Minimum Work Experience: -
- Combination of 2-3 years health care experience in the
volunteer, credentialing, or human resources areas.
- Employee supervision experience.
- Point of Sale and accounting experience with a high aptitude
for computers.
Required Skills:
- Ability to communicate effectively and diplomatically within a
multi-functional team representing broad age ranges.
- Strong organizational skills and attention to detail.
- Ability to plan, organize, schedule, and successfully function
in a fast-paced, service-oriented environment.
- Computer experience including Microsoft Office Suite, as well
as the ability to learn additional applications relevant to the
position such as Point of Sale software.
On-Call/Weekend Requirements: -As needed.
Benefits Summary: Work - Life Balance
- Generous Paid Time Off Benefits
- 401K w/ Match
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Employee Wellness Programs
- Employee Discounts
- Health Savings Account w/ Match
- Flexible Spending Account
- Identity Protection
Generous Education Benefits that include:
- Tuition Reimbursement so you can continue to pursue your
education goals.
- Student Loan Repayment for your prior education
expenses.
- Continuing Education benefits that cover qualifying education
programs.
Culture & Perks
Community Medical Center is a licensed 150 bed hospital comprising
adult and pediatric health care delivery systems and is part of
Lifepoint Health and Billings Clinic. Our Guiding Principles and
Core Values are:
Employees at Community Medical Center embrace our vision to create
places where people choose to come for healthcare, physicians and
providers want to practice, and employees want to work. - We do
this through living our core values and using them as a foundation
for our behaviors, decisions, and guiding us into the future.
- Champion Patient Care - Demonstrate unwavering passion for
delivering high-quality patient care by supporting and adhering to
all policy, compliance, and regulatory requirements and
understanding how your role directly supports and impacts patient
care, resulting in the best outcomes.
- Do the Right Thing - Act with integrity and honesty in every
decision, taking accountability for your role and actions.
- Embrace Individuality - Appreciate and draw upon the diverse
skills and perspectives of all people, actively listening to
understand and seeking common ground with peers, patients, and
families.
- Act With Kindness - Act with humility, compassion, and empathy,
lifting others by making every moment matter through meaningful
recognition and feedback.
- Make a Difference Together - Celebrate the success of building
strong relationships and fostering trust through collaborative
teamwork that produces innovative solutions.
Community Medical Center - Leading the Way in Patient Care
- We are proud to be the only hospital in Montana to earn The
Joint Commission's Gold Seal of Approval for Advanced Certification
in Perinatal Care; to have Western Montana's only Chest Pain
Accreditation, and our Cancer Center is accredited by the
Commission on Cancer in advanced clinical care, scientific
research, and technological inventions. We have also been named the
#1 Rehab Hospital in Montana by U.S. News & World Report, ranking
care of patients recovering from events such as stroke, traumatic
brain injury, and severe burns.
- Lifepoint Health is among "America's Greatest Workplaces for
Diversity" for 2024. Lifepoint earned a full five-star rating by
Newsweek on the list of large companies "recognized by their
employees for genuinely respecting and valuing individuals from
different walks of life." This is an incredibly meaningful
recognition for our organization that shines a light on all of our
core values - especially Embrace Individuality.
For more information about Community Medical Center, please call
(406) 728-4100 or visit:
For more information about Lifepoint Health, visit:
Missoula Welcomes You Home
- -CMC is located on a 45-acre campus in Missoula, Montana.
Nestled in the Rocky Mountains of western Montana, between Glacier
and Yellowstone national parks. Our diverse community serves as
western Montana's hub for education and healthcare and offers the
perfect blend of four-season outdoor recreation, small town charm
and big city amenities.
- Missoula has been named #1 for "fun" for young adults by Smart
Asset, the personal finance website, that compiles U.S. Census data
and Missoula ranks second in the country for the number of
entertainment venues per capita and is close behind when it comes
to restaurants and bars. On any given day you can enjoy one of
Missoula's concert venues, restaurants, breweries, hiking trails,
ski resorts, and more!
For more information about living in the great community that makes
us Missoula, please visit:
Every effort has been made to make this job description as complete
as possible. However, it in no way states or implies that these are
the only duties the incumbent will be required to perform. The
omission of specific statements of duties does not exclude them
from the position if the work is similar, related, or is a logical
assignment to the responsibilities, assigned with or without
notice.
COVID-19 Update: -
Community Medical Center is hiring top talent, but we also have a
mission of Making Communities Healthier, which means keeping our
community safe and to reduce the risk of exposure. We have modified
our conditions of employment to include COVID-19 vaccination unless
a documented medical or religious exemption is approved.
This position is subject to Drug and Alcohol Testing according to
MT Law -39-2-205-39-2-211.
Keywords: Community Medical Center, Missoula , Communications - Volunteers & Visitor Services Manager, Executive , Frenchtown, Montana
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