Assistant General Manager

Company: Pursuit Collection
Location: Whitefish
Posted on: March 6, 2025

Job Description:

What perks can you expect?:

• Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
    • Get discounts on hotel stays, dining, and retail.
      • Access subsidized mental health and wellness resources.
        • Housing accommodations available with competitive rates
          • Referral bonus available What will be your daily pursuit?: Helping to lead our outstanding team of hospitality professionals to provide our guests with unforgettable experiences in Whitefish!
            
            When does this adventure begin?: As soon as possible!
            
            What will you do in this job?: This is a full-time, year-round role in Whitefish, MT. The Assistant General Manager (AGM) plays the key role as General Manager's "number two" and go-to support person.
            • Lead by example in delivering exceptional guest service and fostering a culture of hospitality.
            • Engage with guests regularly, responding to concerns promptly and implementing solutions to enhance satisfaction.
            • Foster a culture of hospitality, encouraging team members to "bring their best" selves to work.
            • Oversee daily operations across all hotel departments to maintain consistency, efficiency, and service excellence.
            • Ensure adherence to brand standards, cleanliness, and safety protocols in all areas of the operation.
            • Regularly inspect all areas of the operation to ensure cleanliness, organization, and operational efficiency.
            • Oversee safety protocols and always maintain commitment to workplace and guest safety.
            • Assist in budget management, expense tracking, and implementing revenue-driving initiatives.
            • Oversee payroll and labor management, ensuring efficient scheduling and cost control.
            • Support the successful execution of group events and services, ensuring seamless coordination between departments.
            • Maintain clear and proactive communication with the General Manager to ensure smooth operations.
            • Act as a problem solver and decision-maker, handling challenges and special projects as needed.
            • Support, train, and develop hotel department managers and staff, ensuring a positive and motivated team environment.
            • Manage staff onboarding, training, and performance, working closely with People & Culture.
            • Actively participate in staff engagement initiatives, including housing management and employee events.
            • Oversee employee housing assignments and inspections to maintain safety and cleanliness standards.
            • Set clear expectations, schedules, and follow-ups to align with the hotel's mission and values. What skills and experience do you need for this job?:
              • 2+ years of hotel management experience in a full-service property, overseeing multiple departments such as rooms, food & beverage, and events.
              • Proficiency with hotel management systems (PMS) and Food & Beverage POS systems, with the ability to analyze reports and optimize operations.
              • Experience with payroll reporting systems and labor management to ensure accurate staffing and cost control.
              • Strong leadership and team development skills, with a proven ability to train, motivate, and support department managers and staff.
              • Financial acumen, including experience managing budgets, controlling costs, and driving revenue growth.
              • Excellent problem-solving and decision-making abilities, with a hands-on approach to resolving guest and operational issues.
              • Commitment to guest service excellence, with the ability to foster a culture of hospitality, safety, and professionalism.
                What will your work environment be like?: Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the last frontier.
                
                Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
                
                Independent. You'll spend your days in and around our amazing properties.
                
                Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
                
                Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required
                
                We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
                
                EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics .
                
                Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
                
                We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .
                
                We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
                
                

Keywords: Pursuit Collection, Missoula , Assistant General Manager, Executive , Whitefish, Montana