Senior Director, Service Operations - Heart Institute

Company: Providence Health & Services
Location: Missoula
Posted on: July 1, 2025

Job Description:

Are you a strategic mastermind with a passion for cardiac care? Do you thrive on navigating complex challenges and shaping the future of healthcare delivery? If so, then we have the perfect opportunity for you! The Role: As the Senior Director of the Cardiac Service Line, you will be the visionary force behind our cardiac care delivery system. Your role involves leading the strategic direction and operational management of ambulatory clinics and ensuring efficient, high-quality, patient-focused care across all settings. Situated within the Providence Core Values and Leadership Model, youll foster strong relationships with stakeholders to promote compassionate care and dedicated teams throughout the healthcare delivery system. Collaborate with other divisions and teams, making strategic decisions and managing resources to achieve organizational goals. Partner with the Lead Physician for the International Heart Institute and other physician leaders in cardiology, cardiovascular surgery, and vascular surgery for strategy development, execution, and performance oversight. What Youll Do: Strategic Visionary: Provide leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, and operational effectiveness. Cultivate positive relationships with departments, medical staff, physician practices, and stakeholders within your scope of control. Performance Architect: Develop financial, clinical, and service performance measures across the delivery system. Lead quality improvement initiatives by collaborating with PMG physicians and aligned medical staff. Relationship Builder: Develop and maintain productive working relationships with key constituents inside and outside the organization. High-Performance Leader: Gain trust and build cohesive, high-performing work groups. Set high standards and accountability for continuous improvement and model the organizations Mission and Values. Strategic Manager: Execute organizational strategy by prioritizing tasks, resources, and accountabilities with a customer-focused approach. Analyze financial and industry data to maximize strategy impact on market share. Innovative Influencer: Encourage acceptance and execution of the organizations vision and values, aligning work group performance with organizational paradigms. Alliance Builder: Pursue opportunities to establish beneficial relationships with strategic partners, enhancing competitive advantage. Clinical Care Transformer: Achieve clinical outcome targets and implement improvements across the care continuum, including palliative care and patient satisfaction initiatives. Physician Collaborator: Enhance alignment and collaboration with physicians and clinicians to develop and improve care delivery models. Reimbursement Pioneer: Thrive under new models by reducing expenses and implementing high reliability processes. Access Enhancer: Improve affordability and employee satisfaction through strategic expense reduction. Growth Strategist: Aggressively pursue growth to meet community needs through coordination with regional organizations and robust representation. Service Innovator: Develop and coordinate outreach service strategies, represent service lines on key committees, and establish strong, collaborative relationships across the continuum. What Youll Bring: Educational Background: Bachelors Degree in Nursing, Business Administration, Health Administration, or related field; Masters Degree preferred. Experience: 5 years of progressively responsible experience and 3 years of management experience; hospital or clinical experience preferred. Business Acumen: Proficient in using financial, market, and industry data to drive business results. Strong understanding of major business functions and industry trends. Technical Expertise: Familiarity with clinical skills, basic software applications, financial management, and healthcare industry compliance. Leadership Skills: Proven ability in coaching, performance management, driving results, team building, and managing organizational change. Strategic Decision Making: Ability to obtain information, identify key issues, and develop alternatives to achieve long-range goals. Relationship Management: Skilled in interacting with diverse people, managing multiple functions, and sustaining growth under cost constraints. Why Join Us? Make a Real Difference: Be a part of an organization that is transforming cardiac care and improving countless lives. Unleash Your Potential: Experience the autonomy and support you need to bring innovative ideas to life. Collaborate with the Best: Work alongside talented professionals passionate about their work. Thrive in a Dynamic Environment: Embrace the challenges and rewards of a fast-paced, ever-evolving industry. Expand Regional Influence: Grow to meet community needs and establish strong alliances and partnerships. Ready to Shape the Future of Cardiac Care? If youre a visionary leader with a passion for advancing healthcare, we encourage you to apply! Join our team and help us create a healthier future for all. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Pay Range: $ 71.67 - $ 114.58 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Keywords: Providence Health & Services, Missoula , Senior Director, Service Operations - Heart Institute, Healthcare , Missoula, Montana