Senior Director, Service Operations - Heart Institute
Company: Providence Health & Services
Location: Missoula
Posted on: July 1, 2025
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Job Description:
Are you a strategic mastermind with a passion for cardiac care?
Do you thrive on navigating complex challenges and shaping the
future of healthcare delivery? If so, then we have the perfect
opportunity for you! The Role: As the Senior Director of the
Cardiac Service Line, you will be the visionary force behind our
cardiac care delivery system. Your role involves leading the
strategic direction and operational management of ambulatory
clinics and ensuring efficient, high-quality, patient-focused care
across all settings. Situated within the Providence Core Values and
Leadership Model, youll foster strong relationships with
stakeholders to promote compassionate care and dedicated teams
throughout the healthcare delivery system. Collaborate with other
divisions and teams, making strategic decisions and managing
resources to achieve organizational goals. Partner with the Lead
Physician for the International Heart Institute and other physician
leaders in cardiology, cardiovascular surgery, and vascular surgery
for strategy development, execution, and performance oversight.
What Youll Do: Strategic Visionary: Provide leadership for
strategic planning, clinical excellence, fiscal accountability,
patient satisfaction, and operational effectiveness. Cultivate
positive relationships with departments, medical staff, physician
practices, and stakeholders within your scope of control.
Performance Architect: Develop financial, clinical, and service
performance measures across the delivery system. Lead quality
improvement initiatives by collaborating with PMG physicians and
aligned medical staff. Relationship Builder: Develop and maintain
productive working relationships with key constituents inside and
outside the organization. High-Performance Leader: Gain trust and
build cohesive, high-performing work groups. Set high standards and
accountability for continuous improvement and model the
organizations Mission and Values. Strategic Manager: Execute
organizational strategy by prioritizing tasks, resources, and
accountabilities with a customer-focused approach. Analyze
financial and industry data to maximize strategy impact on market
share. Innovative Influencer: Encourage acceptance and execution of
the organizations vision and values, aligning work group
performance with organizational paradigms. Alliance Builder: Pursue
opportunities to establish beneficial relationships with strategic
partners, enhancing competitive advantage. Clinical Care
Transformer: Achieve clinical outcome targets and implement
improvements across the care continuum, including palliative care
and patient satisfaction initiatives. Physician Collaborator:
Enhance alignment and collaboration with physicians and clinicians
to develop and improve care delivery models. Reimbursement Pioneer:
Thrive under new models by reducing expenses and implementing high
reliability processes. Access Enhancer: Improve affordability and
employee satisfaction through strategic expense reduction. Growth
Strategist: Aggressively pursue growth to meet community needs
through coordination with regional organizations and robust
representation. Service Innovator: Develop and coordinate outreach
service strategies, represent service lines on key committees, and
establish strong, collaborative relationships across the continuum.
What Youll Bring: Educational Background: Bachelors Degree in
Nursing, Business Administration, Health Administration, or related
field; Masters Degree preferred. Experience: 5 years of
progressively responsible experience and 3 years of management
experience; hospital or clinical experience preferred. Business
Acumen: Proficient in using financial, market, and industry data to
drive business results. Strong understanding of major business
functions and industry trends. Technical Expertise: Familiarity
with clinical skills, basic software applications, financial
management, and healthcare industry compliance. Leadership Skills:
Proven ability in coaching, performance management, driving
results, team building, and managing organizational change.
Strategic Decision Making: Ability to obtain information, identify
key issues, and develop alternatives to achieve long-range goals.
Relationship Management: Skilled in interacting with diverse
people, managing multiple functions, and sustaining growth under
cost constraints. Why Join Us? Make a Real Difference: Be a part of
an organization that is transforming cardiac care and improving
countless lives. Unleash Your Potential: Experience the autonomy
and support you need to bring innovative ideas to life. Collaborate
with the Best: Work alongside talented professionals passionate
about their work. Thrive in a Dynamic Environment: Embrace the
challenges and rewards of a fast-paced, ever-evolving industry.
Expand Regional Influence: Grow to meet community needs and
establish strong alliances and partnerships. Ready to Shape the
Future of Cardiac Care? If youre a visionary leader with a passion
for advancing healthcare, we encourage you to apply! Join our team
and help us create a healthier future for all. About Providence At
Providence, our strength lies in Our Promise of “Know me, care for
me, ease my way.” Working at our family of organizations means that
regardless of your role, we’ll walk alongside you in your career,
supporting you so you can support others. We provide best-in-class
benefits and we foster an inclusive workplace where diversity is
valued, and everyone is essential, heard and respected. Together,
our 120,000 caregivers (all employees) serve in over 50 hospitals,
over 1,000 clinics and a full range of health and social services
across Alaska, California, Montana, New Mexico, Oregon, Texas and
Washington. As a comprehensive health care organization, we are
serving more people, advancing best practices and continuing our
more than 100-year tradition of serving the poor and vulnerable.
Providence offers a comprehensive benefits package including a
retirement 401(k) Savings Plan with employer matching, health care
benefits (medical, dental, vision), life insurance, disability
insurance, time off benefits (paid parental leave, vacations,
holidays, health issues), voluntary benefits, well-being resources
and much more. Pay Range: $ 71.67 - $ 114.58 The amounts listed are
the base pay range; additional compensation may be available for
this role, such as shift differentials, standby/on-call, overtime,
premiums, extra shift incentives, or bonus opportunities.
Keywords: Providence Health & Services, Missoula , Senior Director, Service Operations - Heart Institute, Healthcare , Missoula, Montana