Senior Director of Aquatics & Safety
Company: YMCA
Location: Missoula
Posted on: July 10, 2025
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Job Description:
Oversees aquatics programs, safety, staff, and pool ops to
ensure quality, innovation, and a great experience for all
participants. Job Description The Senior Director of Aquatics &
Safety supervises a mission-critical set of services to engage all
aquatics participants and members in healthy lifestyles with utmost
concern for their safety. The Sr. Director is responsible for the
organization, delivery, supervision, safety and quality of YMCA
aquatics programs and classes, pool equipment and staffing for the
benefit of members, participants and the community. The Sr.
Director will know and follow aquatics best practices, innovate and
implement programs and necessary safety and security procedures.
The Sr. Director will lead day to to day operations and pool
maintenance; hire, supervise and train staff; develop and monitor
program budgets to meet fiscal objectives; and oversee & manages
the Custodial Manager. The Senior Director supports Missoula YMCA
Swim Team (MYST) and head coach. The Senior Director will maintain
and support a quality member and program participant experience.
The Senior Director must be able to thrive in an environment with
the unique challenges of a non-profit, community service
organization and have the flexibility to work in a constantly
changing environment. Works with limited supervision. Essential
Functions: Aquatics: Monitors daily pool operations to adhere to
all state, local, YMCA health and safety regulations Offers quality
member service and enhances member program experience. Develops and
implements a comprehensive aquatics program plan of open swim time,
classes and swim team practices, member times and meets with
special consideration to best practices for diversity, inclusion,
equity and accessibility. Promotes and incorporates the Y’s core
values and character development model into all program activities
Supervises staff responsible for lifeguarding, swim instruction,
First Aid and CPR training Conducts and ensures proper maintenance
and cleanliness of pool, aquatics facilities and equipment, secures
and schedules pool facilities, maintains records of pool chemical
levels & maintenance Maintains building cleanliness, conducts
regular building inspections and walk throughs. Participates in the
strategic planning for the department, develops, reviews and
monitors annual department budget to meet fiscal objectives, makes
adjustments and updates as needed and creates draft budgets
Recruits, trains, develops and supervises all program staff,
including the MYST Head Coach, Aquatics Coordinator, lifeguards and
swim instructors Supports the MYST program and head coach
Schedules, monitors, supports, maintains regular communication
with, and verifies and submits payroll for aquatic staff. Hires and
trains staff and conducts annual employee reviews Maintains records
of staff certifications Works to achieve program enrollment goals
and other departmental goals and objectives, compiles program
statistics and reports, and assists in the marketing and
distribution of program information Works with other departments to
innovate and expand pool and aquatics offerings Develops and
maintains collaborative relationships with other community
organizations Provides exemplary customer service to program
participants’ families (registration help, billing help, schedule
changes, questions, etc.) Responsible for safety of the individuals
using the facilities and in programs and for the oversight and
completion of required incident documentation Learns and uses
participant names to build relationships and small communities and
kindred groups Member Services: In coordination with the COO,
develops, oversees and manages annual program budgets ,i.e.
Aquatics & Custodian, to meet fiscal objectives, makes adjustments
as needed and creates draft budgets to determine new program
feasibility; Works with the director in implementing industry best
practices, documenting internal processes and training and provides
tools and resources to strengthening community awareness, member
engagement and program promotion. Increases knowledge and
familiarity with Daxko operations, Paylocity and other programs as
they apply to the department and facility. Generally: Assists in
fundraising activities and YMCA special events, as well as the
larger organization, including the Annual Support Campaign and the
YMCA Riverbank Run. Completes required child sexual abuse
prevention training and complies with legal and ethical obligations
as a mandatory reporter of suspected child abuse and cooperates
fully with any investigation of such abuse Creates or oversees the
creation of an SOP binder for backup/delegate use Performs other
duties as assigned Provide positive customer service experience to
program families (registration and billing assistance as needed,
schedule changes, questions, etc.), responds to inquiries and
complaints in a timely manner Qualifications
Education/Certification Required - Bachelor’s degree from a
four-year college or university; or one or two years of related
experience or training, or equivalent combination of education and
experience Required – Certified lifeguard, or willing to get
certified pool Operator License. Preferred- Customer Service
Experience, management, supervisior or experience. Essential
Functions Professional demeanor and ability to work well with the
public, staff, community leaders volunteers, participants A high
degree of tact and discretion and the ability to maintain
confidentiality is required Must know, interpret and enforce all
safety and health regulations Able to respond to emergency
situations Effective conflict resolution skills Versatility,
flexibility and a willingness to work enthusiastically within
constantly changing priorities Ability to exercise sound judgment
and handle conflicts in a timely and professional manner Must be
able to work varied shifts depending on events and staffing needs
Must be able to work within the Y core values of Caring, Honesty,
Respect and Responsibility Must be able to meet minimum
requirements and perform functions of the position with or without
reasonable accommodation Must be able to communicate clearly to all
children, parents, members and company personnel Ability to attend
all trainings and meetings as required even if scheduled outside
normal working or regularly scheduled hours. Present a clean,
well-groomed appearance Visual and auditory ability to respond to
critical situations and physical ability to act swiftly in an
emergency. Ability to walk and stand for periods of time Frequently
must be able to lift and carry supplies and equipment weighing up
to 50 pounds, or up to 75 pounds with assistance Frequently
requires bending, leaning, kneeling and walking Required
Certifications Required – Certified lifeguard, or willing to get
certified pool Operator License. Preferred- Customer Service
Experience, management, supervisior or experience.
Keywords: YMCA, Missoula , Senior Director of Aquatics & Safety, Hospitality & Tourism , Missoula, Montana