Guest Experience Coordinator
Company: Knightsbridge Capital Corporation
Location: Bonner
Posted on: April 2, 2026
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Job Description:
Join the Team at Montana's Premier Luxury Ranch Resort! About
Paws Up Montana: Paws Up Montana embodies the spirit of the
American West. As a family-owned, award-winning destination, we
inspire both guests and team members alike. Position: The Guest
Experience Coordinator is responsible for creating a memorable stay
for guests by organizing engaging activities, coordinating
authentic Montana ranch dining experiences, and arranging
distinctive spa and wellness services. What We Offer: Medical,
Dental, Vision Insurance 401K with Employer Match Paid Time Off – 9
Floating Holidays and 15 Personal Days Career Development and
Advancement Opportunities Life Insurance, Long Term, and Short-Term
Disability Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit) Carpool
Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30%
on select items in our retail store) Employee Lunch Provided The
Primary Functions are: Greet guests with friendly and genuine
interactions. Design guest itineraries to ensure meaningful and
memorable stays. Engage upcoming guests to instill trust and
excitement pre-arrival to plan and anticipate guest schedules.
Ensure all property information is accurately communicated to the
guest. Enter guest information accurately into the property
management system. Responsible for scheduling all resort-guided
activities, spa services, dining experiences, wilderness workshops,
and special events. Check in guests for scheduled activities to
ensure an organized start to their next adventure. Respond to guest
requests in person, via email, and SMS messaging system while
adhering to company standards and values. Handle all guest
interactions in a professional and polished manner. Curate and
organize unique, personalized guest celebration amenities. Maintain
cleanliness of the Guest Experience Desk and of the Wilderness
Outpost. Maintain guest confidentiality at all times. Must
demonstrate a high level of attention to detail at all times.
Manage timelines and priorities efficiently. Foster relationships
with third-party vendors to enhance guest stays. Champion Paws Up
standards and values Looking for Team Members with College degree
preferred Two years’ experience in customer service or hospitality
preferred Strong knowledge of MS Office, including Teams, Word,
Excel, PowerPoint and Outlook Previous experience with Maestro
Property Management System preferred Proficient ability to
multi-task and work in a fast-paced environment while remaining
organized and prioritizing workload throughout the day Has a
friendly and professional manner under periods of high demands
Required to be dependable and available to work on weekends,
evenings, and/or holidays as needed based on business demands Valid
State Driver’s License Paws Up Montana provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.
Keywords: Knightsbridge Capital Corporation, Missoula , Guest Experience Coordinator, Hospitality & Tourism , Bonner, Montana
