Information Technology Support Specialist

Company: LaunchPoint--- Software Systems Inc.
Location: Missoula
Posted on: February 16, 2021

Job Description:

The ideal candidate will provide end user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary. Main Responsibilities: * Respond to requests for technical assistance via phone/remote* Diagnose and resolve technical hardware & software issues* Research technical questions using available information resources* Log all help desk interactions and redirect problems to appropriate personnel* Identify & escalate situations requiring urgent attention* Track & route problems, requests, and document resolutions* Stay current with system information, changes, and updatesMinimum Education/Experience: * 2-year degree in a related field OR* 2-years' Experience in a related fieldCompetencies: * Attention to detail & customer service mind-set required* 2+ years proven experience in a structured support environment preferred* Previous Phone/Laptop repair experience strongly preferred* Tier 1-2 application and MS support experience desired* Network & server support experience desiredSalary DOE. Please send cover letter and resume to itmanager@elmutility.com

Keywords: LaunchPoint--- Software Systems Inc., Missoula , Information Technology Support Specialist, IT / Software / Systems , Missoula, Montana