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Sr Manager, Epic Applications – Development

Company: Providence Health & Services
Location: Missoula
Posted on: September 13, 2020

Job Description:

Sr Manager, Epic Applications – Development in Missoula , Montana Description:

Providence St. Joseph Health is calling a Senior Manager, Epic Applications - Development to one of the following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA, Torrance CA or Santa Rosa CA.

There are two primary areas of focus.

Manage a team of exceptional software engineers who do the technical design and development of software that supports IS teams within the Epic ecosystem. Team leverages modern software development methodologies and technologies utilizing the full Microsoft stack, and Epic Cache. Team also supports key enterprise partners in their development of software intended for commercial offerings. The team portfolio includes legacy clinical and operational applications that require strategic deprecation, or refactoring and a move to Azure. Manager must partner with software engineers to work in tandem with product owners and focus on regular delivery within an Agile process as the team simultaneously moves to adopt Azure DevOps, PowerBI, and automation engineering solutions. Manager allows collaboration to define the product needs and roadmap.

Manage a team of high performing Epic Environment Release and Data Courier administrators. Group is accountable for release management best practice, change control, environment upgrades, go-live support, downtime support, data migrations, auditing and environment governance. Works closely with all Epic application teams, cache DBAs, access management, auditors, and vendors to ensure environment integrity.

In this position you will have the following responsibilities:

Maintain relationships with key business partners and other senior leaders, as well as key contacts in the IT industry in order to leverage best practices, and to evaluate and manage emerging technologies.

Support appropriate service delivery models for core application functions by supporting the defining, delivering and improving services for the enterprise and its caregivers.

Ensure that the applications division supports IS services and systems effectively, and partners with business and clinical leadership to drive and meet organizational objectives. Leadership role in ensuring these objectives are on track and being met.

Manage customer expectations regarding the success of Information Services strategies and projects; ensures measurable outcomes are defined and reported for each strategy or project.

Responsible for working with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

Ensure the performance of applications and evaluates the performance of services on the basis of specific KPIs.

Manage budgeting and expenditures for applications, staff and services within a defined span of control. Supports development of budgets in partnership with Director, Executive Director or Vice President to achieve IS financial targets.

Direct and oversee compliance with policies and procedures for applications that impact all of PSJH.

Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of applications management.

Maintain internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs.

Responsible for coordinating and facilitating teamwork with multidisciplinary groups, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives.

As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer.

Actively lead and participate in optimizing processes to improve service delivery, increase value and promote customer service and satisfaction.

Qualifications:

Required qualifications for this position include:

Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience.

6 years leadership experience

3 years of experience working in an Epic environment

2 years of leadership in an Epic environment

8 years of Healthcare or Information Services experience

Demonstrated analytical skills

Strong verbal communication and listening skills

Builds and manages effective teams

Ability to influence internal/external constituents

Ability to drive multiple projects to completion

Epic Certification within 90 days upon hire

• Proven ability to work in a highly collaborative team.

• Proven ability to inspire and develop staff.

• Software development life cycle (SDLC) and strong advocate for following standard SDLC processes.

• Development processes that are fault-tolerant, self-healing, cloud-scalable, resilient and secure.

• Stays abreast of emerging technologies, and open source projects.

• Offshore team coordination on shared projects.

• Participation in cross functional governance or technical review boards.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Other Location(s): California-Burbank, Oregon-Portland, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Washington-Seattle, Alaska-Anchorage, California-Santa Rosa, California-Anaheim, California-Torrance, Washington-Olympia

Keywords: Providence Health & Services, Missoula , Sr Manager, Epic Applications – Development, Other , Missoula, Montana

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