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Front Desk Attendant

Company: The Salvation Army Southwest Division
Location: Missoula
Posted on: July 30, 2022

Job Description:

Description

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

High School diploma

Minimum of 2 years of experience in one or more of the following fields: Customer Service

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Detail oriented and attention to detail

Self starter

Team player

Strong use of the English language in verbal and written communication

(Spelling - 90% Grammar - 85%)

Excellent telephone skills

Ability to work in a fast-paced environment and maintain poise under pressure

Customer service mindset

Proficient typing skills (60 words per minute)

General knowledge of business protocols

Ability and willingness to keep information confidential

SOFTWARE-RELATED SKILLS:

Microsoft Word and Excel required

Microsoft PowerPoint, helpful

Microsoft Outlook, required

Working knowledge of integrated database applications and ability to use new software programs with basic training.

SCOPE OF POSITION:

The Front Desk Attendant is the first contact for the public. They will be answering phone calls, taking donations, handing out snacks to guests, logging guest visits into the computer and assisting the staff with returning calls and assisting guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answer incoming phone calls and determine the most appropriate resolution

Process all incoming checks

Maintain Department Logs

Create physical files as needed

Maintain and update contact information

Generate reports as needed

Maintain supply inventory

Provide administrative support to department head

Perform other administrative functions as requested

Intake Clients and maintain services logs daily

Ensure policies are being adhered to in front lobby area

Light Janitorial as needed

Supervise and train front desk volunteers as needed

ADDITIONAL DUTIES:

When front desk is operated by volunteers, additional duties may include filing for other departments and making phone calls on behalf of Social Services Coordinator.

PHYSICAL REQUIREMENTS:

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Ability to operate telephone

Ability to operate a desktop or laptop computer

Ability to lift up to 25 lbs. (usually file boxes)

Ability to access and produce information from a computer

Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity

Women/Disabled/Minorities/Veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the di

Keywords: The Salvation Army Southwest Division, Missoula , Front Desk Attendant, Other , Missoula, Montana

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