Telematics & GPS Specialist

Company: Education Logistics
Location: Missoula
Posted on: November 21, 2022

Job Description:

TELEMATICS AND GPS SPECIALIST *WHY WORK WITH EDULOG* EDUCATION LOGISTICS ("Edulog") offers exciting opportunities to enhance your career as part of an industry-leading software company. As an employee at Edulog, you will join teams that improve student transportation systems through our innovative technology, across the U.S. and internationally. You will have the opportunity to gain invaluable experience in the software industry, allowing you to grow professionally and move interdepartmentally as your skills develop. If you are looking for a dynamic company, in which to expand your knowledge and experience professional growth, consider Edulog for a collaborative and creative atmosphere where your efforts are appreciated. *SUMMARY & OBJECTIVE* As a telematics and GPS specialist, you will become a Subject Matter Expert (SME) in one of many fields. You will be expected to learn all telematics and GPS products used in the field by EDULOG's customers. You will be an escalation point for support when it comes to these specific products. Through testing and validation, you will become familiar with hardware components, firmware basics, and system integration. This position is cross functional and you will be working closely with support, project management, and engineering teams to ensure customer success. This role is customer oriented, results driven, and passionate about collaborative solutions. You will need to work well in a fast paced, entrepreneurial environment. *DUTIES & RESPONSIBILITES*· Troubleshoot, diagnose, and resolve hardware/software issues for EDULOG'scustomers · Use Jira to create, track, and/or update details on the specifics of customer issue(s)· Use SQL to resolve basic to moderate issues in GPS and telematics databases · Performs Quality Assurance (QA) testing for system upgrades/changes and analyze results to ensure that systems perform as required · May provide training to client end-users (typically via webinar) and assist training writers for product updates · Create or enhance documentation throughout the support process and contribute to company knowledge base · Visit different customer locations for installations and deployment (3-5 times per year)*SKILLS & QUALIFICATIONS*· Bachelor's degree in related field or equivalent experience · Proficient working within the Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)· Ability to work in a team and maintain a pleasant manner in stressful situations · Excellent interpersonal skills · Effective decision making and problem solving skills · SQL database experience a plus · Familiarity with API's *TO APPLY: *Please visit our website at fill out an application and submit a cover letter and resume. Job Type: Full-time Pay: From $16.00 per hour Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday Ability to commute/relocate:
* Missoula, MT 59808: Reliably commute or planning to relocate before starting work (Required) Work Location: One location

Keywords: Education Logistics, Missoula , Telematics & GPS Specialist, Other , Missoula, Montana