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Customer Service Representative

Company: Spectrum Aquatics
Location: Missoula
Posted on: November 27, 2022

Job Description:

*Customer Service Representative *

Spectrum Aquatics is looking for a full time Customer Service Representative with an awesome personality and passion for delivering exceptional service to join our team. Candidates from all industries and even those that are just starting their careers are welcome to apply. We want to find someone who will take care of our amazing customers and work well with our sales team. Technical product support experience is a bonus. If you love working with people, enjoy problem solving, and like helping customers find a solution then we are looking for you to join the Spectrum team!

*Who We Are?*

We help build communities through play and recreation and we do it in the most fun environment: water! Spectrum manufactures equipment for swimming pools, and we've been doing this here in Montana for over 45 years now. We wouldn't have been around for this long if we didn't have awesome people working for us and a fun company culture, but we think you should check it out for yourself!

*Who You Are*
* Fun and energetic, but you also like to get things done.
* A problem solver - be the hero to your own problem.
* A talker - you have awesome communication skills and leadership qualities.
* Someone with a student mentality- we are looking for someone brave enough to ask questions.
* You are adaptable and flexible - there is a lot going on here.
* Someone who strives for constant improvement.
* You love helping customers.
* A collaborator who loves working in a team environment.

*Your Daily Adventure Will Include*
* Provide customers with technical assistance for any and all of Spectrum's products.
* Issue Returned Merchandise Authorizations (RMAs) for products returned in accordance with company policy.
* Process customer replacement part orders via phone, e-mail, and the company's web store.
* Generate and maintain the reports related to customer service and warranty issues as directed by management.
* Communicate customer feedback internally to support product development.
* Facilitate and provide logistical support for issue resolution.
* Support other Customer Service Team Representatives, allowing the team to meet and/or exceed company's goals as established by management.
* Be responsible and professional when representing the company, follow established company policies and procedures and support the company's customer service philosophy.

*Perks & Benefits*
* Casual work environment (including attire!) with a fun company culture.
* Regular Monday - Friday hours.
* Regular employee events during work like BBQs, popcorn in the afternoons (yes, we have a popcorn machine), pizza days, birthday celebrations, and more!
* Management has an open-door policy.
* We embrace constant improvement and strive to always find a better, faster way to do things.
* Awesome health benefits (and we help you pay for most of them) -
* Health insurance
* Dental insurance
* Vision insurance (employee paid)
* Short term disability
* Long term disability (employee paid)
* Life insurance
* Flexible spending accounting (employee paid)
* Dependent care spending account (employee paid)

* 401k match of up to 4% with immediate vesting.
* Employee discounts on Verizon and Sprint cell phone plans.

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Spectrum Aquatics, Missoula , Customer Service Representative, Other , Missoula, Montana

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