Service Advisor

Company: Gull Boats & RV
Location: Missoula
Posted on: May 26, 2023

Job Description:

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than a Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details. -Job Responsibilities

• Attitude is everything-greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores per dealership standardsCompensation
  • Compensation is performance-based and will be a salary plus commission. After training, the selected applicant can expect to make $40,000 to $70,000 per year.Education and Experience
    • A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.Benefits
      Benefits include medical insurance, dental & vision coverage options, 401K retirement savings plan with employer match, vacation time, holiday pay, company paid continuing education and huge employee discounts.What you can expect from Gull Boats and RV
      • Opportunity to work in a family-oriented environment where work life balance matters
      • Growth and advancement opportunities
      • Team building activities and events throughout the year
      • The opportunity to be a part of a team in a booming industry that works together to provide every customer the best experience possibleEEOC
        Our company maintains a firm policy of equal employment opportunity for all associates. - We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. - -We service all makes and models of RVs and boats. In addition to service, we are full line dealers for:RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, Liberty Outdoors, Northstar, NuCamp, Redwood, Starcraft Marine, Thor, Tiffin, Vanleigh, Chaparral, Smoker Craft, Thunderjet, Mercury, Mercruiser, Volvo. - Resumes being accepted from all over the country.Boat Manufacturers: - Barletta, Sea-Doo, Bayliner, Chaparral, -Crownline, -Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, -Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine. -Benefits
        Benefits include medical insurance, dental and vision coverage, 401K retirement savings plan with employer match, vacation time, holiday pay, company paid continuing education and substantial employee discounts. Our company maintains a firm policy of equal employment opportunity for all associates. EEOC
        We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.About Our Dealership
        Gull Boats & RV in Missoula, MT, was started in 1941 by Bob Anderson Sr., but back then it was called Gull Boats. Bob Sr. began by manufacturing boats, out of an incredible new-fangled material called fiberglass, in his parents' garage, where the Depot Deck is currently located. In those days, it was unheard of to be a landlocked boat manufacturer. Despite this (or because of it), his boats became a huge success. Soon, Gull's dealer network spread to Florida. Word of the quality of his boats was spreading. In the mid-'70s, three of Bob Anderson's sons, Bob Jr., Denny, and Mike took over, after working there during their youth. As the business grew, the boys moved down the road, into a new larger location, and continued to expand the business. RV's were added 20 years ago, and things have been rocking & rolling ever since. We are proud to be Missoula's "original" boat dealer and look forward to serving the great-grandchildren of some of our Dad's first customers. Thanks for 70+ years Western Montana! At Gull, we are always looking for driven people to join our team. If you are interested in any of the positions listed please complete our online application.Powered by JazzHR

Keywords: Gull Boats & RV, Missoula , Service Advisor, Other , Missoula, Montana