Full-Time Stockroom Operations Lead
Company: Kohl's Illinois, Inc.
Location: Missoula
Posted on: May 27, 2023
Job Description:
Increases customer loyalty, enhances the in-store experience and
creates a positive shopping environment for Kohl's customers. Uses
the latest technology to guide the operations team to be flexible,
fast and accurate.At Kohl's our strategy is to become the most
trusted retailer of choice for the active and casual lifestyle. Be
part of a team culture that values diversity and inclusion, works
hard to help each other succeed, and celebrates each other's wins
to deliver a best-in-class experience for our customers.About the
RoleIn this role, you will provide direction and supervise
associates to support a sales driving culture while focusing on
creating a consistent customer experience. You will engage and
connect with our customers by providing excellent customer service
through our hospitality mentality approach. You will offer
information to the customer on current merchandise assortment,
store promotions and events, and execute operational processes
effectively and efficiently. Your goal is to connect with the
customers to solve their shopping needs making everyone feel
respected, appreciated and rewarded.Key Accountabilities
- Support Sales, Hospitality, Operations, People and Conversion
through our Shop C3 Program.
- Drive sales
- Drive sales by providing an inspiring environment that
motivates customers to add to their basket
- Trip assurance through a replenished sales floor
- Driving traffic conversion (scorecard)
- Deliver a consistent sales floor experience
- Build customer connections with a greeting and execute an
authentic hospitality experience
- Support sales floor, fitting room, point of sale, and
operational processes, as required
- Omni, Freight flow process oversight
- Ensure all customers feel respected, appreciated and
rewarded.
- Build trust to solve the customer shopping needs
- Leverage omni channel offerings to deliver a frictionless
customer experience
- Accurately deliver on our operational processes, BOPUS, BOSS,
MLS, SFS
- Build rapport and make a genuine connection with the
customer
- Acknowledge and assist customers through our company
programs
- Complete transactions accurately and efficiently while engaging
customers
- Be a savings consultant to help customers save with a Kohl's
Card
- Converts, opens and activates Kohl's Card applications
- Add- OPR Metrics
- Courteous and responsive to requests and questions
- Onboard, train and develop associatesEssential FunctionsThe
requirements listed below are representative of functions an
associate will be required to perform and the associate may be
required to perform additional functions. The company may revise
this job description from time to time.To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions, absent undue hardship.
- Ability to perform the Key Accountabilities
- Ability to maintain prompt and regular attendance as set by the
company.
- Ability to comply with dress code requirements.
- Ability to learn and comply with all company
policies,procedures, standards and guidelines.
- Ability to receive, understand and proactively respond to
direction from supervisors/managers and other company
personnel.
- Ability to work as part of a team and interact effectively with
others.
- Ability to work in a fast paced environment and accomplish
multiple tasks within established timeframes.
- Ability to satisfactorily complete company training
programs.
- Basic math and reading skills, legible handwriting, and basic
computer operation.
- Ability to operate and communicate on multiple frequency
devices, handheld scanners, and other technology equipment as
directed.
- Availability to work days, nights, and weekends.
- Perform work in accordance with the Physical Requirements
section.Physical Requirements
- Must be able to lift up to 50 lbs. frequently and occasionally
over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist,
reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand and/walk for the duration of a scheduled shift
(at least 8 hours).
- Ability to visually verify information and locate and inspect
merchandise.
- Ability to wear a face mask or covering and other personal
protective equipment.
- Ability to withstand exposure to varying temperatures,
humidity, and other elements while performing certain job duties
including but not limited to curbside, truck unload, etc.Preferred
Qualifications
- Client facing Retail or Service Industry experience
- Excellent written and verbal communication skills with the
ability to influence in a clear and concise manner
- Naturally curious; desire to learn
- Commitment to valuing diversity and contributing to an
inclusive work environment
Keywords: Kohl's Illinois, Inc., Missoula , Full-Time Stockroom Operations Lead, Other , Missoula, Montana
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