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Emergency - Emergency Department Care Navigator

Company: Community Medical Center
Location: Stevensville
Posted on: April 3, 2024

Job Description:

This is a full time (0.8 - 1.0 Status), day shift Emergency Department Care Navigator position in the Emergency department.
The Care Navigator (CN) will be stationed in the Emergency Department and work in collaboration with the Emergency Department team, Provider staff, and others as needed. The CN will provide customer service-oriented and patient-centric attitude, effective planning and organizational skills, the ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations, and ability to maintain patient confidentiality.
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
--- Directly assist patients with scheduling appropriate follow-up visits before their discharge from the emergency department.--- Use low volume periods to contact patients who presented between CN coverage.--- Educate patients on the importance of seeking follow-up care and being engaged in their care journey.--- Record basic data regarding each patient interaction (e.g., whether the patient was able to schedule an appropriate follow-up visit).--- Help ensure patient follow-up by providing patient reminders (e.g., text, phone call, etc.).--- Support hospital strategy for the hospital.--- Maintain regular and reliable attendance.--- Perform other duties as assigned.
Additional Information:The position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.Access to and/or works with sensitive and/or confidential information.Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
Skills and Abilities:Mathematical Skills--- Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Computer Skills.--- Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.Communication--- Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations. Can motivate and persuade others.Nature of Problems--- Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.Independent Judgment--- Foundational Judgment -- Results are defined, and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.

  • High school or GED equivalent required.
  • College degree preferred.
  • Minimum of 2-3 years customer-facing and/or clerical experience, preferably in a clinic, physician's office, or other medical setting.
  • Medical clerical experience and medical terminology preferred.
  • Proficiency in Microsoft Office applications, health care patient records/scheduling/billing/order systems, and/or an electronic health record system preferred.

    Every effort has been made to make this job description as complete as possible. -However, it in no way states or implies that these are the only duties the incumbent will be required to perform. -The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the responsibilities, assigned with or without notice.

    Culture & Perks

    Community Medical Center - Leading the Way in Patient Care

    • -Community Medical Center is a licensed 150 bed hospital comprising adult and pediatric health care delivery systems and is part of Lifepoint Health and Billings Clinic.
    • We are proud to be the only hospital in Montana to earn The Joint Commission's Gold Seal of Approval for Advanced Certification in Perinatal Care; to have Western Montana's only Chest Pain Accreditation, and our Cancer Center is accredited by the Commission on Cancer in advanced clinical care, scientific research, and technological inventions. We have also been named the #1 Rehab Hospital in Montana by U.S. News & World Report, ranking care of patients recovering from events such as stroke, traumatic brain injury, and severe burns.

      For more information about Community Medical Center, please call (406) 728-4100 or visit
      For more information about Lifepoint Health, visit LifepointHealth.net -
      Missoula Welcomes You Home

      • -CMC is located on a 45-acre campus in Missoula, Montana. Nestled in the Rocky Mountains of western Montana, between Glacier and Yellowstone national parks. Our diverse community serves as western Montana's hub for education and healthcare and offers the perfect blend of four-season outdoor recreation, small town charm and big city amenities.
      • Missoula has been named #1 for "fun" for young adults by Smart Asset, the personal finance website, that compiles U.S. Census data and Missoula ranks second in the country for the number of entertainment venues per capita and is close behind when it comes to restaurants and bars. On any given day you can enjoy one of Missoula's concert venues, restaurants, breweries, hiking trails, ski resorts, and more!

        COVID-19 Update: -
        Community Medical Center is hiring top talent, but we also have a mission of Making Communities Healthier, which means keeping our community safe and to reduce the risk of exposure. We have modified our conditions of employment to include COVID-19 vaccination unless a documented medical or religious exemption is approved.
        This position is subject to Drug and Alcohol Testing according to MT Law -39-2-205-39-2-211.

Keywords: Community Medical Center, Missoula , Emergency - Emergency Department Care Navigator, Other , Stevensville, Montana

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