Emergency - Emergency Department Care Navigator
Company: Community Medical Center
Location: Missoula
Posted on: April 18, 2024
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Job Description:
This is a full time (0.8 - 1.0 Status), day shift Emergency
Department Care Navigator position in the Emergency department.
The Care Navigator (CN) will be stationed in the Emergency
Department and work in collaboration with the Emergency Department
team, Provider staff, and others as needed. The CN will provide
customer service-oriented and patient-centric attitude, effective
planning and organizational skills, the ability to be accountable
for quality customer service and respond appropriately to a variety
of personalities and situations, and ability to maintain patient
confidentiality.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential
function satisfactorily with or without reasonable
accommodation.
--- Directly assist patients with scheduling appropriate follow-up
visits before their discharge from the emergency department.--- Use
low volume periods to contact patients who presented between CN
coverage.--- Educate patients on the importance of seeking
follow-up care and being engaged in their care journey.--- Record
basic data regarding each patient interaction (e.g., whether the
patient was able to schedule an appropriate follow-up visit).---
Help ensure patient follow-up by providing patient reminders (e.g.,
text, phone call, etc.).--- Support hospital strategy for the
hospital.--- Maintain regular and reliable attendance.--- Perform
other duties as assigned.
Additional Information:The position serves both internal co-workers
and external customers, clients, patients, contractors, and
vendors.Access to and/or works with sensitive and/or confidential
information.Exhibit a comprehensive understanding of healthcare
regulatory and compliance (e.g., HIPAA). Skilled in the application
of policies and procedures. Knowledge of Business Office Standards
and Recommended Practices.
Skills and Abilities:Mathematical Skills--- Business Mathematical
Skills -- Ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and
decimals. Computer Skills.--- Advanced Computer Skills -- Routine
use of electronic mail and computer systems. Ability to incorporate
complex and complicated functions into documents, spreadsheets,
databases, and presentations to support business
objectives.Communication--- Complex Communication -- Frequently
communicates complex information and interacts with management. Can
present, resolve and address delicate situations. Can motivate and
persuade others.Nature of Problems--- Varied Business Problems --
Problems are varied and complex, requiring analysis or
interpretation of the situation. Problems are solved using
knowledge and skills, general precedents and practices.Independent
Judgment--- Foundational Judgment -- Results are defined, and
existing practices are used as guidelines for how to complete work
activities; works closely with supervisor/manager who provides
broad guidance and overall direction.
EDUCATION AND EXPERIENCE
Every effort has been made to make this job description as complete
as possible. -However, it in no way states or implies that these
are the only duties the incumbent will be required to perform. -The
omission of specific statements of duties does not exclude them
from the position if the work is similar, related, or is a logical
assignment to the responsibilities, assigned with or without
notice.
Culture & Perks
Community Medical Center - Leading the Way in Patient Care
For more information about Community Medical Center, please call
(406) 728-4100 or visit
For more information about Lifepoint Health, visit
LifepointHealth.net -
Missoula Welcomes You Home
COVID-19 Update: -
Community Medical Center is hiring top talent, but we also have a
mission of Making Communities Healthier, which means keeping our
community safe and to reduce the risk of exposure. We have modified
our conditions of employment to include COVID-19 vaccination unless
a documented medical or religious exemption is approved.
This position is subject to Drug and Alcohol Testing according to
MT Law -39-2-205-39-2-211.
Keywords: Community Medical Center, Missoula , Emergency - Emergency Department Care Navigator, Other , Missoula, Montana
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