Customer Care Consultant

Company: Blackfoot
Location: Missoula
Posted on: April 9, 2021

Job Description:

Essential Job Duties and Responsibilities:Provide answers to customer inquiries about Blackfoot products and services. Assist customers in selecting appropriate service and feature plans. Accepts and processes customer orders through multiple customer channels.Utilize computer systems to answer customer account questions, create and implement new service and repair orders, and provide billing and collection assistance as needed. Correspond with customers regarding service orders and payment issues.Sell and market products and services to customers.Periodic review of customer accounts and histories.Perform other miscellaneous clerical/administrative duties.Additional Job Duties and Responsibilities:Perform other duties and responsibilities as required to fulfill job function or as assigned.Knowledge, Skills, and Abilities:Knowledge of:Company policies, procedures, products and services.General office practices and procedures.Professional telephone skills.Marketing and sales practices and principles.Time management and organizational skills.Skill to:Gather and report numerical data and produce statistical reports.Type 40+ wpm.Operate various office equipment such as a computer, 10-key machine, copy machine, fax machine and multi- line telephone.Ability to:Work independently.Think analytically and be a problem solver.Communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a confident, courteous and professional manner.Work completely and accurately under time constraints and deadlines.Work in a fast pace environment and prioritize multiple work assignments.Be comfortable with rapid system and process changes.Provide excellent customer service.Work in a safe and effective manner.Education and Experience: Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:High School diploma or equivalent; one year of related work experience.Physical and Other Requirements:This position may require 8 to 10 hour days, flexible hours and some weekends.Physical Requirements0-24%25-49%50- 74%75-100%Seeing: Must be able to read reports and use computer. Must be able to read and interpret test equipment.XHearing: Must be able to hear well enough to communicate with employees and business contacts.XStanding/Walking:XClimbing/Stooping/Kneeling:XLifting/Pushing/Pulling:XFingering/Grasping/Feeling:X

Keywords: Blackfoot, Missoula , Customer Care Consultant, Professions , Missoula, Montana