Support Analyst

Company: Education Logistics Inc
Location: Missoula
Posted on: November 25, 2022

Job Description:

SUPPORT ANALYST/CLIENT SERVICES ASSOCIATE WHY WORK WITH EDULOG EDUCATION LOGISTICS ("Edulog") offers exciting opportunities to enhance your career as part of an industry-leading software company. As an employee at Edulog, you will join teams that improve student transportation systems through our innovative technology, across the U.S. and internationally. You will have the opportunity to gain invaluable experience in the software industry, allowing you to grow professionally and move interdepartmentally as your skills develop. If you are looking for a dynamic company, in which to expand your knowledge and experience professional growth, consider Edulog for a collaborative and creative atmosphere where your efforts are appreciated. SUMMARY & OBJECTIVE As a cross functional member of the Client Services team and the Product Support and GPS-Hardware team you will be responsible for assisting customers with troubleshooting and resolving any technical problems associated with their suite of Education Logistics (Edulog) software. You will be an escalation point for support for these specific products and systems. This is an entry level position where you would be learning how to ensure timely resolution of customer software issues through data analysis and troubleshooting, best practice communication, team coordinated testing, and other available tools for resolving issues. You will work with members of your team in finding the best solution and escalating technical problems to implementation and/or engineering if need be. You will have the opportunity to continually grow and expand your knowledge of the Edulog products and systems, with the potential for upward movement within the Company. DUTIES & RESPONSIBILITES Troubleshoot, diagnose, and resolve hardware/software issues for Edulog customers. Provide professional, courteous and prompt technical support. Effectively evaluate, track, and manage customer issues, and escalate to appropriate department when necessary. Assist in testing hardware systems. Perform additional duties and tasks as assigned. Training will be provided. SKILLS & QUALIFICATIONS Prior training, computer software technical support, and/or customer service experience desired. High school diploma or GED preferred. Proficient working within the Microsoft Office Suite. SQL database experience a plus. Solid interpersonal, written, and verbal communication skills required. Ability to take direction and work independently as well as within a team. Self-motivated, highly organized individual with strong attention to detail. Ability to thrive in a dynamic working environment while maintaining a positive attitude and providing exemplary customer service within established deadlines. TO APPLY: Please visit our website at fill out an application and submit a cover letter and resume.Job Type: Full-timePay: From $16.00 per hourBenefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insuranceSchedule: Monday to FridayAbility to commute/relocate: Missoula, MT 59808: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Education Logistics Inc, Missoula , Support Analyst, Professions , Missoula, Montana