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Customer Service Agent, Missoula Brokerage, Road US

Company: DSV Air & Sea Inc.
Location: Missoula
Posted on: November 2, 2019

Job Description:

Location: Missoula, MT
Job Posting Title: Customer Service Agent, Missoula Brokerage, Road US



SUMMARY
The Customer Service Agent, Missoula Brokerage manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management s internal goals



ESSENTIAL DUTIES AND RESPONSIBILITIES

* Responsible for handling inquiries and providing information; primary point of contact with the customer

* Provides expediting, tracing and POD support as required

* Resolves issues raised by the customer quickly and efficiently

* Prepares and distributes weekly, monthly and quarterly reports on freight

* Manages premium freight data base

* Captures, enters and reports data accurately; ensures the attainment of key performance indicators

* Provides ad hoc reporting and analysis as requested

* Becomes proficient in all DSV Transportation supported operations at the facility

* Identifies and implements cost and process improvements

* Documents cost avoidance and savings attained

* Works on special projects and assignments as needed



OTHER DUTIES

* Supports Implementation, Account Management and Customer during account set-up.

* Prepares and maintains Standard Operating Procedures (SOPs) as assigned.

* Performs other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS


EDUCATION AND/OR EXPERIENCE

* High School diploma.

* 2 years experience in a logistics, customer service or related field



SKILLS, KNOWLEDGE AND ABILITIES

* Computer Skills

* Proficient typing and PC skills required

* Proficient with all Microsoft Office computer applications

* Language Skills

* English (reading, writing, verbal)

* Mathematical Skills

* Intermediate



OTHER SKILLS

* Ability to listen to and comprehend instructions.

* Ability to work independently while recognizing the need to be part of a team.

* Strong aptitude for organization with high volume of paperwork.

* Brings a can do attitude to work every day.

* Willingly assists coworkers with projects.



PREFERRED QUALIFICATIONS



EDUCATION AND/OR EXPERIENCE

* College degree.

* 3 years experience in a logistics, customer service or related field



PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).



WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com



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Why DSV READ THE REASONS

Nearest Major Market: Missoula
Nearest Secondary Market: Montana

Keywords: DSV Air & Sea Inc., Missoula , Customer Service Agent, Missoula Brokerage, Road US, Sales , Missoula, Montana

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